Refund Policy

Refund Policy

At Ablaze By His Presence, we are committed to ensuring your satisfaction while using our platform. This Refund Policy outlines the terms and conditions for refunds. Please read carefully before making any purchases or subscriptions on our platform.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

  • You have been charged for a service or subscription you did not authorize.
  • There was a technical error on our platform that prevented you from accessing a purchased service or content.
  • You canceled your subscription before the renewal date, but you were still charged.

2. Non-Refundable Items

The following items are non-refundable:

  • Donations or contributions made to support the platform.
  • Payments for completed services, such as ad placements or one-time purchases.
  • Subscription fees for partially used subscription periods.

3. Refund Request Process

To request a refund:

  1. Contact our support team at refunds@ablazebyhispresence.com within 7 days of the transaction.
  2. Provide the following details:
    • Your full name and account email address.
    • A copy of your payment receipt or transaction ID.
    • A detailed explanation of your refund request.

4. Refund Approval

  • Refund requests will be reviewed within 5-7 business days.
  • If approved, refunds will be processed to the original payment method within 7-14 business days, depending on your bank or payment provider.
  • In cases where a refund is not approved, you will receive a detailed explanation.

5. Changes to Subscriptions

If you wish to cancel your subscription:

  • You must cancel it before the renewal date to avoid being charged for the next billing cycle.
  • Once canceled, you will retain access to the service until the current billing period ends.

6. Contact Us

For refund-related inquiries, please reach out to us:
Email: refunds@ablazebyhispresence.com
Phone: +234 8068365079

By using Ablaze By His Presence, you agree to this Refund Policy. Thank you for your support as we continue to spread the gospel of Jesus Christ through our platform.